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At Cribellum, we support our clients through the development and rollout of new technology, configuration assistance and the servicing of our software products.

Technical software support is provided directly by our in-house employees. We guarantee timely responses to all inquiries.

Cribellum provides extended coverage for our software products under service and maintenance agreements (SMA).

SMA standard support includes:

  • Access to a Cribellum support representative via phone and email
  • Software upgrades on purchased components
  • Software fixes
  • FTP folder for submitting problems/receiving updates

Additional SMA options:

  • On-site technical support
  • 24/7 after hours emergency support