At Cribellum, we support our clients through the development and rollout of new technology, configuration assistance and the servicing of our software products.
Technical software support is provided directly by our in-house employees. We guarantee timely responses to all inquiries.
Cribellum provides extended coverage for our software products under service and maintenance agreements (SMA).
SMA standard support includes:
- Access to a Cribellum support representative via phone and email
- Software upgrades on purchased components
- Software fixes
- FTP folder for submitting problems/receiving updates
Additional SMA options:
- On-site technical support
- 24/7 after hours emergency support